Introduction
Baltendu Educations ("we", "our", "us") operates the website baltendu.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including the Personalised IGCSE Writing Review.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Contact Information: Name, email address, and phone number when you book a review session or contact us
- Student Information: Student's name, IGCSE subject details, and school/board information relevant to the review
- Writing Samples: Essays, compositions, or other written work submitted for review
- Payment Information: Transaction details processed securely through Razorpay (we do not store card numbers)
- Booking Information: Scheduling preferences, selected time slots, and session details via our booking system
Information Collected Automatically
- Browser type, device information, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and referral sources
- Cookies and similar tracking technologies
How We Use Your Information
- To provide personalised IGCSE writing review services
- To process payments and send booking confirmations
- To communicate about your review session, including sending the completed review report
- To improve our website and services
- To respond to your enquiries and provide customer support
- To send relevant educational updates (only with your consent)
Third-Party Services
We use the following trusted third-party services:
- Razorpay for secure payment processing. Razorpay's privacy policy applies to payment data. View Razorpay Privacy Policy
- Google Fonts for website typography (no personal data collected)
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure server hosting with access controls
- Regular security updates and monitoring
- Limited access to personal data on a need-to-know basis
Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Writing samples and review reports are retained for up to 6 months after the review is completed, after which they are securely deleted unless you request earlier deletion.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
Children's Privacy
Our services are designed for IGCSE, ASA and IBDP students (typically aged 14 & 16). We collect student information only with parental/guardian consent and use it solely for providing educational review services. Parents or guardians may request access to, correction of, or deletion of their child's information at any time.
Cookies
We use essential cookies to ensure the proper functioning of our website. These cookies do not track you across other websites. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Last updated: June 2026
Last updated: July 2026